Commitment tracking
Record and monitor every payment commitment. Agents follow up on the agreed date, verify payment and resume contact when a commitment is missed.
VOLTOCOLLECTIONS
Recover more debt, beyond automating reminders
Manage every account with the consistency, follow-up and negotiation skills it needs.
Account A
Account B
- 01
The agent calls a customer about an overdue balance.
Call - 02
Checks the balance, due date and payment history.
SAP - 03
Records the interaction and updates the account status.
Salesforce
Agents negotiate payments in each context, applying your company’s guidelines.
Every interaction retains relationship context, prioritizes accounts and keeps a complete record of actions.
- Track payment commitments.
- Validate accounts.
- Record financial information.
- Negotiate within company policy.
TextVoice
Account reconciliation
Proactively contact customers and suppliers to confirm payments, identify differences and resolve inconsistencies, accelerating reconciliation.
Case prioritization
Prioritize collection efforts by debt status, customer history and company policy to maximize recovery.
Traceability
Every interaction is recorded, creating a complete history for each account.
Agents designed for the complexity of the real world
Ready for complex scenarios
Agents interpret open-ended conversations, handle unexpected situations and keep track of context and objectives.
Intuitive, authentic conversations
Conversations evolve with context. Agents understand intent, handle changes of direction and respond coherently.
Your team stays in control
People can take over at any time or use AI as a copilot, reviewing suggested responses before sending them.
Connected to your business
Work with your existing CRM and systems. Connect processes, centralize information and keep channels synchronized.
Multilingual
Communicate in multiple languages, with voices and regional accents adapted to each market.
Multichannel communication
Manage WhatsApp, email, Instagram, phone calls and more. Keep every conversation together with its full context and history.
24/7 service
Answer, act and follow up at any time, even across many simultaneous conversations.
Always active
Local and international numbers
Connect through local or international numbers for a familiar, trustworthy experience.
+34+54 11+1 240
See how audits bring visibility and insights to every human and AI conversation.
ExploreEvaluations
How the hotel assists guests and prospects, with AI agents and the team.
FiltersExport Excel
72%23%5%8.37.27.626 s41 min—380Conversations per day
220165110550
Oct 21
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Oct 27
Availability and ratesPayments and promotionsHotel servicesTraveling with petsOther
Composition
- Availability and rates750 · 66.7 %
- Payments and promotions155 · 13.8 %
- Hotel services135 · 12.0 %
- Traveling with pets62 · 5.5 %
- Other23 · 2.0 %
Conversations 1125
View allReservation confirmed · Lake-view suite
AI + teamSummer promotion inquiry
AI agentsEarly check-in · Double room
AI agentsDinner for two at the restaurant
AI agentsTraveling with a dog · Pet policy
AI agentsReservation paid · Spa and breakfast included
AI + teamTeam performance
| Agent | Resol. | Care | Resp. | Convs. |
|---|---|---|---|---|
| Reservations agent | 7.3 | 8.3 | 25.7 s | 668 |
| Reception agent | 6.9 | 8.3 | 28.2 s | 404 |
| RCRocío Chazarreta | 7.0 | 7.2 | 55 min | 73 |
| APAgustín Padró | 7.1 | 7.2 | 42.3 min | 67 |
| MMMicael Martín | 7.0 | 7.2 | 35 min | 65 |
| CCCamila Campenni | 7.0 | 7.2 | 55.5 min | 65 |
| AOAbril Olmedo | 7.1 | 7.2 | 24.5 min | 50 |
Showing 7 of 14 agents and team members
Results
Reservation paid51 · 4.5 %
Reservation made43 · 3.8 %
Unhappy guest11 · 1.0 %
Discover what agents can do for your business
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