Ticket management
Agents collect information, classify cases by priority and category, create structured records, assign the right specialist and follow through to resolution.
VOLTOCUSTOMER SERVICE
Improve your customers’ experience
Immediate, personal and consistent attention for every customer, without limits on hours or operational capacity.
Booked! A technician will arrive tomorrow at 8:30.
Your package is on its way and will arrive tomorrow.
Done! Your refund will arrive in a few minutes.
- 01
The agent receives the inquiry.
WhatsApp - 02
Verifies the customer’s identity.
HubSpot - 03
Checks the order status and updates the case.
Odoo
More consistent and personalized customer service
Handle large volumes of inquiries with consistent quality, shorter waits and the right attention when each customer needs it.
TextVoice
+5kcalls managed in 30 days for a customer.
70%of a company’s tickets are managed by Volto agents.
Guided problem resolution
Agents diagnose and resolve issues using your procedures. They gather information, guide customers step by step and involve specialists when needed.
Order tracking
Access real-time order, delivery and service information to answer customers immediately. Agents communicate status and next steps without requiring your team.
Intelligent escalation
Not every conversation needs human intervention. Agents identify when they can resolve a request autonomously and when a specialist needs to be involved.
Every handoff includes the full conversation context, so customers do not have to explain their situation again.
Connected to your business
Work with your existing CRM and systems. Connect processes, centralize information and keep channels synchronized.
Multilingual
Communicate in multiple languages, with voices and regional accents adapted to each market.
Multichannel communication
Manage WhatsApp, email, Instagram, phone calls and more. Keep every conversation together with its full context and history.
24/7 service
Answer, act and follow up at any time, even across many simultaneous conversations.
Always active
Local and international numbers
Connect through local or international numbers for a familiar, trustworthy experience.
+34+54 11+1 240
See how audits bring visibility and insights to every human and AI conversation.
ExploreEvaluations
How the hotel assists guests and prospects, with AI agents and the team.
FiltersExport Excel
72%23%5%8.37.27.626 s41 min—380Conversations per day
220165110550
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Availability and ratesPayments and promotionsHotel servicesTraveling with petsOther
Composition
- Availability and rates750 · 66.7 %
- Payments and promotions155 · 13.8 %
- Hotel services135 · 12.0 %
- Traveling with pets62 · 5.5 %
- Other23 · 2.0 %
Conversations 1125
View allReservation confirmed · Lake-view suite
AI + teamSummer promotion inquiry
AI agentsEarly check-in · Double room
AI agentsDinner for two at the restaurant
AI agentsTraveling with a dog · Pet policy
AI agentsReservation paid · Spa and breakfast included
AI + teamTeam performance
| Agent | Resol. | Care | Resp. | Convs. |
|---|---|---|---|---|
| Reservations agent | 7.3 | 8.3 | 25.7 s | 668 |
| Reception agent | 6.9 | 8.3 | 28.2 s | 404 |
| RCRocío Chazarreta | 7.0 | 7.2 | 55 min | 73 |
| APAgustín Padró | 7.1 | 7.2 | 42.3 min | 67 |
| MMMicael Martín | 7.0 | 7.2 | 35 min | 65 |
| CCCamila Campenni | 7.0 | 7.2 | 55.5 min | 65 |
| AOAbril Olmedo | 7.1 | 7.2 | 24.5 min | 50 |
Showing 7 of 14 agents and team members
Results
Reservation paid51 · 4.5 %
Reservation made43 · 3.8 %
Unhappy guest11 · 1.0 %
Discover what agents can do for your business
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